Complaints

LMW Invest is committed to maintaining a high standard of customer service consistent with best practice principals. Should you at any time wish to make a complaint, below is a brief outline of the steps you should take. More details can be found in the LMW Invest Complaint Resolution Guide.

• Contact us and explain the problem. If you use an intermediary such as a financial planner or broker, they can convey the complaint to us on your behalf.
  
• If your complaint cannot be resolved over the phone, you can make a formal written complaint to us.
  
• If you are unsatisfied by the outcome you can contact the appropriate external dispute resolution service.

To download the LMW Invest Complaint Resolution Guide, please click here.

LMW Invest Customer Service
t: 1800 180 833
Click here to email us